منابع مشابه
Confidence Measures for Turkish Call Center Conversations
Automatic speech recognition accuracies of call-canter conversations are still below intended levels due to harsh conditions such as channel distortions, external noises, coarticulated speech, etc. Agglutinative and free word order nature of Turkish degrades the recognition performances further; therefore the usage of confidence measures (CMs) is inevitable to retrieve correct information from ...
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BACKGROUND Communication failures are an ongoing threat to patient safety. Procedural "time outs" were developed as a method to enhance communication and mitigate patient harm. Nonprocedural settings generate equal risks for communication failure, yet lack a similar communication tool or practice that can be applied, particularly with a patient-driven focus. INNOVATION Rapidly changing clinic...
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Automatic detection and identifying emotions in large call center calls are essential to spot conversations that require further action. Most often statistical models generated using annotated emotional speech are used to design an emotion detection system. But annotation requires substantial amount of human intervention and cost; and may not be available for call center calls because of the in...
متن کاملAnalysis of Voice Stress in Call Centers Conversations
This paper presents how voice stress is manifested in the acoustic and phonetic structure of the speech signal. Out of few thousand authentic Police 997 emergency phone calls, a few hundred were selected automatically according to their duration (dialogs shorter than 3-4 seconds were omitted). Finally, 45 speakers were chosen for acoustic evaluation, the basis for selection being a perceptual a...
متن کاملEstimation of 'quality per call' in modelled telephone conversations
We present a method to estimate the perceived listening quality by a subscriber at the end of a common voice telephony conversation. This method was recently introduced in ETSI STQ mobile and was approved as TR 102 506 ‘Speech Quality per Call’ [1]. The idea is to calculate this “speech-quality-per-call” value based on short-term listening quality scores (so-called Mean Opinion Scores, MOS), as...
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ژورنال
عنوان ژورنال: Berkeley Review of Education
سال: 2015
ISSN: 1947-5578
DOI: 10.5070/b85110000